Home support from us, Ensure your machine are in good condition
Safe packing
Every machine is carefully packed specially designed for machine export.
Fixed devices are built into the machine to prevent movement during transportation, which ensures the integrity of the machine after arrival.
Installation Guidance & Training
All of our machines are installed before delivery so they're ready for use when arrive.
Online installation guide is available for other machines. If an onsite installation is required, our engineer will help you install & test the equipment to verify that the machine functions correctly & safely.
Besides, our engineer offers onsite training on machine care & maintenance for stable performance & reduced breakdowns.
Turnkey Construction
The ‘turnkey construction’ service arose from this experience. You tell us what the company requires, what resources it has, how your production is planned for the coming years and we will deliver a customized factory taking into account all the possible criteria: space, number of operators, products type, production capacity, automation levels for all processes for cost savings and ergonomics etc.
Customized Designs
Harvester’s capacity does not merely lie in designing and installing complete processing lines, but also in customizing its own machines to special processes required by our customers. It is a question of developing customized products for each customer.
Ongoing Customer Service
Our customer services go beyond the pre-sales & sales periods.
Technical Support
Online diagnosis & solutions are available for any emergency breakdown. If onsite correction is required, we can send our engineer to your plant, helping you solve the issue.
1-year Warranty
All the machine enjoys a one-year warranty. During this period, our engineer will fix any malfunction & change the broken parts of your machine for free.
24/7 Customer Service
We understand even the slightest issue of the machine will affect your productivity. So we try our best to ensure the quickest response to any customer questions & requests.